Modern Telephone Communication Techniques
Course Overview
Deliver outstanding customer service – one call at a time.
In today’s fast-paced, competitive business environment, telephone communication is often the first point of contact with customers and partners. Make sure your team makes it count.
This practical, hands-on seminar is designed to equip professionals with the tools and techniques to handle telephone calls with confidence, clarity, and professionalism – creating a strong, customer-centric image for your organization.
Seminar Content
- Current epoch and Telephonic Communication
- Telephone communication skills
- Elements of a Telephone conversation components and in call management
- Conflicts and complaints
- Telesales and Billing
- Key details / Critical aspects
- Conclusion and Evaluation of the seminar
Who Should Attend
- Telephone operators
- Receptionists
- Call centre executives
- Private secretaries
- Personal assistants
- General office staff who handle phone calls either internally or with external customers
- Salesmen/saleswomen in retail stores who are responsible for the telephone
- Accounting executives who implement phone calls for money collection (debt collection)
Days: Wednesday, Thursday
Dates: June 4, 5
Time: 15:30 - 19:15
Place:191 Tseriou Avenue. 2045 Strovolos
Duration: 7 hours
Language: Greek
Cost: 80€
(Initial cost:220 €*, HRDA Subsidy: 140€)
*Special discount for non-subsidy eligible candidates
Request Information
Complete the below form and a member of the Acetraining Team will contact you shortly. To register to this programme click the ''Register Here'' button above.